Return Policy

At Kirra's Jewelry, we take pride in the quality of our products.

We want you to be completely satisfied with your purchase from Kirra's Jewelry.

If for any reason you are not, you may return or exchange your item under the following conditions:

Coverage

If your jewelry has any defects in materials or workmanship, we will replace it at no cost to you.

Exclusions (not covered)

• Normal Wear and Tear: This includes minor scratches, discoloration, or other signs of regular use.
• Accidental Damage: Damage caused by accidents, misuse, or improper care (e.g., exposure to harsh chemicals or extreme conditions) is not covered.
• Unauthorized Repairs: Any repairs or modifications made by third parties not authorized by Kirras Jewelry void this warranty.
• Repairs: Kirra's Jewelry does not offer repair services.

Return Period

You may return or exchange your item within 21 days of the purchase date.

Conditions for Return

Items must be returned in their original condition, unworn, and with all original packaging and documentation.

Replacement Process

1. Contact Us: Reach out to our customer service team at [contact information] with your order number, a description of the issue, and any relevant photos.
2. Evaluation: We will assess the issue and determine if it is covered under our guarantee.
3. Replacement: If the issue is covered, we will arrange for the item to be replaced at no cost to you.

Return Process

1. Initiate a Return: Contact our customer service team at [contact information] to initiate a return or exchange. Please include your order number and reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Return Shipping: You are responsible for covering the shipping costs to return the item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
5. Refund or Exchange: If the item is approved, we will process your refund or exchange. Refunds will be issued to the original form of payment within 7-10 business days.

Exchanges

Exchanges are subject to the availability of the desired item. If the requested item is unavailable, we will offer you a refund or the option to choose another item of equal value.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a replacement at no additional cost to you and cover the return shipping.

Shipping Costs

• You will be responsible for covering the shipping costs to send the item back to us.
• We will cover the shipping cost to send the replacement item back to you.